Feature release: Issue reporting – phase 1
We’re using the quick and easy feedback buttons to create issues. If a user presses the orange or red button we’ll send a mail to that user. If a user would like to add some clarifications they can just reply and we’ll add the technical contacts automagically :-). So feel free to check that out now! Curious about your feedback.
But that’s just phase 1. We’re already working on the next steps. Soon the end users will see a link in that mail. If they would like to add some information they can do so on our Toolsquare platform. There, lab managers will have an overview of all open issues. They can add some notes, close the issues and add a cost if there was any. That way you won't only keep your lab in good shape, but you’ll get an overview of the total cost of ownership.
We’ll keep you posted!
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